Frequently Asked Questions
Everything you need to know about our latest styles and service.
How long does shipping take for my order?
Standard shipping typically takes 5-7 business days, while express options are available at checkout if you need your new outfit sooner.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimates cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Because we aim to process orders quickly, you have a 1-hour window to contact our support team to request a change or cancellation before the item is dispatched.
Do you ship internationally?
Yes, Auxbeam Lighting ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.